Privacy Policy and GDPR Compliance

Privacy of personal information is paramount to our business. Information will be used in accordance with Data Protection Act 1998. The contents of this website are the intellectual property of Joanne Powley Pilates. Any copying, republication or redistribution, including by caching, framing or similar means, is expressively prohibited without prior written consent.

This privacy policy sets out how Joanne Powley Pilates uses and protects any information that you give us via the online Par-Q or via email or phone, or when you use this website and when using our services. Joanne Powley Pilates is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Joanne Powley Pilates may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The personal data we collect

We may collect the following personal information as a requirement for attending classes with ourselves:

• name

• contact information including email address

• demographic information such as postcode, preferences and interests

• billing information such as card details

• other information relevant to customer surveys and/or offers.

All personal data is gathered and managed under our own data protection policy.

What we do with the information we gather

We require this information to allow enable you to use the services we offer at Joanne Powley Pilates . It also helps us understand your needs and provide you with a better service and particularly;

  • Internal record keeping.
  • We may use your contact details to inform you of changes that may affect your participation at Joanne Powley Pilates . This can include changes to the timetable, classes, etc.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Visitors to Our website

We use standard analytics to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.

When someone visits www.powleypilates.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it

Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

People who contact us via social media

We use Facebook to manage our social media interactions. If you send us a private or direct message via social media, the message will be managed by our management team and not shared with any one else.

People who email Us

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@powleypilates.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Access to Personal Information

Under the data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. Joanne Powley Pilates tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998.

If we do hold information about you we will:

• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.
To make a request to Joanne Powley Pilates for any personal information we may hold you need to put the request in an email to info@powleypilates.com

Please mark the email as subject access request, attention of Joanne Powley, Director. Any data requests will be dealt with within 30 days of written request.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
This can include:
1. Agreements we have with other organisations for sharing information;
2. Circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
3. Our instructions on how to collect, use and delete personal data; and how we check that the information we hold is accurate and up to date.

Complaints or Queries

Joanne Powley Pilates tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We would also welcome any suggestions for improving our procedures. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.